You can select the catalog to search FAQs. Or search by enter keyword.



 

1 2 3 4 5
    
General › General
What are the terms and condition for 1-Year accessory warranty?
[img]../M1300/F1310_ImageReader.aspx?imageid=109120[/img][img]../M1300/F1310_ImageReader.aspx?imageid=109121[/img][img]../M1300/F1310_ImageReader.aspx?imageid=109122[/img][img]../M1300/F1310_ImageReader.aspx?imageid=109123[/img][img]../M1300/F1310_ImageReader.aspx?imageid=109124[/img][img]../M1300/F1310_ImageReader.aspx?imageid=109125[/img]
Oct 24,2018
What are the terms and condition for 1-Year accessory warranty?
  
    
General › General
LCD replacement for defective pixels.
Due to manufacturing process and TFT LCD technology characteristics, small number of missing dots or different color dots might be subject to the TFT LCD manufacturing process.
Nov 07,2017
LCD replacement for defective pixels.
Due to manufacturing process and TFT LCD technology characteristics, small number of missing dots or different color dots might be subject to the TFT LCD manufacturing process.
  
    
General › General
Quick trouble shooting guide before sending your Getac product back for RMA
[img]../M1300/F1310_ImageReader.aspx?imageid=108474[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108475[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108476[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108477[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108478[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108479[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108480[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108481[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108482[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108483[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108484[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108485[/img]
Jul 17,2017
Quick trouble shooting guide before sending your Getac product back for RMA
  
    
General › General
Intel Active Management Technology, Intel Small Business Technology, and Intel Standard Manageability Remote Privilege Escalation.
There is an escalation of privilege vulnerability in Intel® Active Management Technology (AMT), Intel® Standard Manageability (ISM), and Intel® Small Business Technology versions firmware versions 6.x, 7.x, 8.x 9.x, 10.x, 11.0, 11.5, and 11.6 that can allow an unprivileged attacker to gain control of the manageability features provided by these products. References: INTEL-SA-00075 (Intel). Please refer to the below Getac web link for how to fix the vulnerability. [url=http://intl.getac.com/aboutgetac/activities/activities_2017051648.html]http://intl.getac.com/aboutgetac/activities/activi[/url]
May 15,2017
Intel Active Management Technology, Intel Small Business Technology, and Intel Standard Manageability Remote Privilege Escalation.
There is an escalation of privilege vulnerability in Intel® Active Management Technology (AMT), Intel® Standard Manageability (ISM), and Intel® Small Business Technology versions firmware versions 6.x, 7.x, 8.x 9.x, 10.x, 11.0, 11.5, and 11.6 that can allow an unprivileged attacker to gain control of the manageability features provided by these products. References: INTEL-SA-00075 (Intel). Please refer to the below Getac web link for how to fix the vulnerability. http://intl.getac.com/aboutgetac/activities/activi
  
    
General › General
What are the terms and condition for the 3-Year bumper-to bumper warranty?
[img]../M1300/F1310_ImageReader.aspx?imageid=108408[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108409[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108410[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108411[/img]
May 04,2017
What are the terms and condition for the 3-Year bumper-to bumper warranty?




  
    
General › General
What are the terms and condition for the 5-Year bumper-to bumper warranty?
[img]../M1300/F1310_ImageReader.aspx?imageid=108393[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108394[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108395[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108396[/img]
May 04,2017
What are the terms and condition for the 5-Year bumper-to bumper warranty?




  
    
General › General
What’s the phase-in detail for Getac UK Pack and Collect (PAC) plan in Europe?
1. Getac devices have one of the lowest failure rates in the industry and because of that we can offer our 3 year Pack & Collect Warranty cover as standard for units purchased from Apr 1st, 2016. 2. Models to be included: all Getac models, excludes X500 & X500 Server. 3. Area to be included: for European countries: EEA (Europe Economic Area+ Switzerland + Norway) For details, please refer to Getac Pack & Collect (PAC) Warranty Terms & Conditions, or contact Getac UK Service team.
Mar 31,2016
What’s the phase-in detail for Getac UK Pack and Collect (PAC) plan in Europe?
1. Getac devices have one of the lowest failure rates in the industry and because of that we can offer our 3 year Pack & Collect Warranty cover as standard for units purchased from Apr 1st, 2016.
2. Models to be included: all Getac models, excludes X500 & X500 Server.
3. Area to be included: for European countries: EEA (Europe Economic Area+ Switzerland + Norway)
For details, please refer to Getac Pack & Collect (PAC) Warranty Terms & Conditions, or contact Getac UK Service team.
  
    
General › General
Where can I find the SN of my product?
There is a SN label pasted on the bottom cover. The Part Number is also printed on the label. Please refer to the below pictures. [img]../M1300/F1310_ImageReader.aspx?imageid=105482[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105483[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105484[/img] Usually there is a 2nd SN label pasted in the battery slot for backup. Please refer to the below pictures. [img]../M1300/F1310_ImageReader.aspx?imageid=105488[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105486[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105487[/img]
Sep 12,2014
Where can I find the SN of my product?
There is a SN label pasted on the bottom cover. The Part Number is also printed on the label. Please refer to the below pictures.




Usually there is a 2nd SN label pasted in the battery slot for backup. Please refer to the below pictures.


  
    
General › General
Can I download and install the newer WLAN driver from the other Getac models?
No, we suggest not to do, because of each driver is compatible for each model, otherwise, there might be a compatibility issue.
Sep 12,2014
Can I download and install the newer WLAN driver from the other Getac models?
No, we suggest not to do, because of each driver is compatible for each model, otherwise, there might be a compatibility issue.
  
    
General › General
Z710 Installing the SIM card
Installing the SIM Card 1. Open the SIM card slot by removing one screw. 2. Insert the SIM card into the slot. 3. Replace the cover and tighten the screw. NOTE: To remove the SIM card, slightly push in the card to release it and then pull the card out of the slot.
Oct 21,2012
Z710 Installing the SIM card
Installing the SIM Card

1. Open the SIM card slot by removing one screw.
2. Insert the SIM card into the slot.
3. Replace the cover and tighten the screw.

NOTE: To remove the SIM card, slightly push in the card to release it and then pull the card out of the slot.
  
1 2 3 4 5